Your local booking office is RCL Cruises Ltd with address at Building 7, The Heights, Brooklands, Weybridge, Surrey, KT13 0XW. While every effort is made to ensure the accuracy of both our brochure and our website content, regrettably errors do occasionally occur from time to time, and information contained in our brochures may have changed since printing. Additional policies for groups are located in the Appendices of the Travel Agent Guide and are enforced without exception. In any event, you are guaranteed the minimum category of stateroom we agree to offer at the time of booking. Some guests may be aware that the baggage allowance is 20kg but may not be aware that they are allowed one bag only at 20kg. Guests must be fully toilet trained to enter the pools or whirlpools. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/Cruisetour. Applicable regulatory age restrictions apply while the ship is in port and until the vessel enters International waters. The exclusions and limitations of liability of Carrier set forth in the provisions of these Booking Conditions, as well as all rights, defenses and immunities set forth herein, shall also apply to and be for the benefit of certain designated third party beneficiaries which include the parent, subsidiary, affiliate, and successor companies and assigns of all the entities identified in this Section; the officers, directors, employees, agents, crew and pilots of all the entities identified in this Section, and any agents, independent contractors, and all concessionaires, physicians and medical personnel, retail shop personnel, health and beauty staff, fitness staff, shore excursion providers, tour operators, shipbuilders, manufacturers and designers of the Vessel or Transport, and/or installers of all component parts, launches, appurtenances, craft or facilities, whether provided at sea or on shore, belonging to the Vessel or any substituted ship or Transport, or owned or operated by its owners, operators, managers, agents, charterers, contractors, concessionaires or others; as well as owners and operators of all shoreside properties at which the Vessel or any substituted ship or the Transport may call. If the crew thinks your luggage is too heavy and over the reasonable limit it, will be refused at the embarking point. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable holidaymaker to refuse to take the holiday in question. ; Zenith (3,000 points or more). By purplethorn, September 20, 2010 in Celebrity Cruises. For more information, see https://www.nhs.uk/using-the-nhs/healthcare-abroad/apply-for-a-free-uk-global-health-insurance-card-ghic. For items which are so deposited, the maximum we will pay you if any item(s) is lost or damaged (for any reason) whilst in our care is the maximum which is payable under The Athens Convention (see section 5.8 below) in this situation. Based on the information you provide about any special needs you may have we will assess the suitability of the trip based on those needs as we owe you a legal a duty of care to ensure you are reasonably safe whilst in our care. Alternatively and to stay up to date on the latest visa requirements, please go to: https://www.gov.uk/travel-abroad Please note: that the above visa advice is for UK passport holders only. However, the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the Port. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount arising from a build your own package. These detail our health screening and testing processes before you sail to ensure that you do not have COVID-19. We will endeavour to accommodate reasonable requests, although we cannot guarantee we will be able to meet requirements. The cruise line recommends limiting the luggage to a reasonable amount, which many experienced cruisers consider two pieces of luggage. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. These activities are provided by local operators who are entirely independent of us and we act as the agent for these operators. Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Celebrity says 90kg (198 pounds). This information will be provided as soon as we are in a position to do so. The from prices are calculated using the lowest stateroom category available and this pricing may not be available on all sail dates shown. In the unlikely event you have a reason to complain whilst away, you must immediately notify the Guest Relations Desk on board ship and the supplier of the service(s) in question (if not us). Other special diets such as kosher meals, gluten-free and lactose-free may be available upon advanced request. While onboard, drones must be stored safely in the stateroom. Our ports were Grand Cayman; Cartagena, Columbia; Colon, Panama; Rooatan, Hondurus; Puerto Limon, Costa Rica and Cozumel, Mexico. We have appropriate security measures in place to protect this information. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. On ships departing from ports in Europe, Asia, South America, Australia or New Zealand, no person under eighteen (18) (a minor) may sail on any cruise holiday or have a stateroom on his or her own unless accompanied by a parent, a legal guardian or authorised person* who is over the age of eighteen (18). Netflix has hired Jeff Karbowski, most recently VP and chief accounting officer of PayPal, to take on the same role at the streaming giant. Confirmation that a special request has been noted and passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Where we are found to have been negligent this limit is increased to 400,000 SDRs (approximately 379,000). For any claim involving death or personal injury or delay of or loss of or damage to luggage the only liability we have to you is in accordance with The Athens Convention. Posted December 11, 2022. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Your choice of Cruise Only Rates & All Included Rates. If you have failed to give proper notice of any assistance or need you require in accordance with section 5.2 above and in accordance with EU Regulation 1177/2010 we reserve the right to refuse to allow you to travel. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations or the Montreal Convention. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies. So, if you're planning on bringing a lot of luggage, you'll need to make sure it all fits into two pieces. If you have any questions about which Booking Conditions apply to your booking (or any related goods and services), please speak to your travel agent or your local Celebrity Cruises representative. Please tell us about any special needs you may have so we can advise you of the suitability of the selected holiday. On board there are certain facilities where each entry is restricted by age. Please note that we are not always able to offer a direct flight to our guests as this is subject to the airlines schedules and availability. Members; 420 August 11, 2010; Fort Lauderdale FL You may book a Celebrity Cruises cruise-only holiday in conjunction with other services (such as flights, on shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book. From overseas, additional call charges may apply). 12 hours on a 14 night holiday. You will receive a confirmation invoice from us confirming your arrangements and your protection under our Air Travel Organisers Licence numbered either 10486 or 10372. Guidance is also available from NHS (Scotland) on the FitForTravel website. Celebrity Cruises The maximum total weight per guest is 90kg, apart from the Xpedition class ships in the Galapagos. If unavoidable and extraordinary circumstances prevent us from completing the voyage, and we notify you of this without undue delay before the start of the package commences, we will have no liability to you save for a refund of the amount paid for the holiday within 14 days. We will only be liable for any air travel that has been booked as part of a standard fly cruise package or build your own package that incorporates flight services. Examples of significant and minor (defined below) changes are as follows: Significant change: Examples include a cruise itinerary change from two days port of calls to two days at sea instead; a change in UK departure airport (excluding changes between local airports) and a change in the time of your outbound flight by more than 12 hours on a 14 night holiday. 5.7 What is your liability towards guests? It is our guests responsibility to remove all of their belongings from their stateroom when they depart their cruise. Celebrity Cruises Visa Signature Card; Semi-Annual Sale. If a problem cannot be resolved to your satisfaction and you wish to follow this up you must write to us on your return to Celebrity Cruises Customer Relations Department, Tel: 01932 834127 Email: customerrelationsuk@celebritycruises.com. Luggage Shipping Services. US Celebrity News. These groups may take place on the dates when you are sailing with us. Cruise lines aren't very strict about how much luggage you can bring, however they do have some suggestions and guidelines. Occasionally, we have to make changes to the brochure and other details both before, and after, bookings have been confirmed and, even more rarely, cancel confirmed bookings. If you are a British citizen (including children and infants), you must have your own full 10-year (5 year for children) passport which is valid for at least 6 months after your expected return date to the UK. In these Booking Conditions, you and your means all persons named on a booking and we, us, ourselves and Celebrity Cruises means either Celebrity Cruises Inc. or RCL Cruises Ltd trading as Celebrity Cruises as will be determined as being the Carrier under these Booking Conditions. If you have booked a cruise together with an international flight or regional flight transfer from us please also see section 3.4 above. Please note: The date of departure means the date the arrangements you have booked with us commence. Drones must be kept on the staterooms and can only be flown on excursion spots. At the time of booking (or as soon as possible if the condition arises after booking) you must tell your travel agent (or us if booking direct) in writing about any assistance or requirements that you have relating to accommodation, seating or services on your holiday including medical assistance or a requirement to bring medical equipment onto the cruise. 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